Paula Constant

Paula Constant is an energetic and highly accomplished business leader with over 25 years of experience across telecoms, banking, and outsourcing. She holds a BA in Music and an MA in Management Studies from Cambridge University.

Her career began at Accenture before moving into senior roles at Vodafone, BT, Mitie, National Australia Bank, and Woven Solutions Group. At Woven, she delivered a 70% profit uplift in 18 months through strong operational discipline and technology-led improvements.

Paula joined Personal Group as CEO on 1 August 2023. Since then, she has driven major enhancements in customer service, claims, sales, and technology, while improving both customer and employee engagement. She is known for her resilient leadership style, strategic clarity, and ability to galvanise teams.

Her working‑class upbringing and the influence of her mother, a dedicated nurse and single parent, shaped her values of service, determination, and self-belief. Paula is also a committed parent to two young sons and believes in leading by example at work and in the community.