FAQS

General information A-Z


Accessibility

We are committed to making this event accessible to everyone - here are some examples of what this means in practice:

  • ExCeL is fully accessible to wheelchair users. 
  • We ask all our attendees if they have any additional requirements as part of the registration process and make every effort to accommodate these.
  • There are hearing loops on all the content stages for anyone who is hard of hearing.

Click here to find more information on how ExCeL is accessible as a venue. 

Click here to see what we are doing to make the festival accessible

Booking queries

When will I receive confirmation of my booking?

  • You should receive your booking confirmation the same day that you complete your registration. Please save [email protected] as a safe sender and check your junk mail if you haven’t received it. Please email [email protected] if you would like your confirmation email to be resent.


When will I receive my badge and joining instructions?

  • Your badge and joining instructions will be sent from [email protected] approximately one week before the event. Please email [email protected] if you have not received your badge by 6 June.


Can I transfer my place to someone else?

  • As this is a free to attend event, you will need to cancel your registration and your colleague will need to register for their own ticket.


Can I cancel my registration?


Is it possible to register onsite?

  • Please register before you arrive onsite via the website


Do I need to book sessions?

  • Sessions on the content stages are non-bookable, seating will be offered on a first come first served basis.


Can I watch the sessions live online or on demand?

  • Sessions will only be available to watch in person during the event (12-13 June). Once you’ve registered for your free ticket, you can unlock the on demand option by purchasing a Content+ pass, allowing pass holders to access all sessions across all 7 stages after the event (excludes headline speakers) after the event.

Cash point

To DO

Certificates of attendance

Please contact [email protected] and they will send them out electronically after the event.

Cloakroom

There is a cloakroom on the lower level close to the entrances to N4 and S4. If possible, please leave any luggage at your hotel as the cloakroom will be busy at peak times. The cloakroom is free to use.

Conference and exhibition pass

The conference and exhibition is completely free to attend (please note the event takes place in-person only and is not available online). Food and drinks can be purchased onsite. 

Contactless event

Please note this is a card payment only event, cash is not accepted. Entry to the event is free. Food, and drink can be purchased onsite. 

Dress code

There is no formal dress code, please dress as you feel comfortable.

Parking

To pre-book your parking space please visit the on-line booking platform here. Please select the date(s) you would like to park which should then display the event you are planning to attend. Select the type of space you need and complete the form to secure your spot. Pre-booking is the only way to guarantee your parking at the venue. It is recommended you book to avoid disappointment should the car park be full on arrival.


There are clearly marked disabled parking bays in the Venue's orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors. Blue badge holders can park in designated disabled parking bays. Parking costs £25 for up to 24 hours. There is a fine of £80 for parking in a disabled bay without displaying a valid disabled badge.

Please note: the Orange car park only permit vehicles up to a maximum of 1.9 metres height. Please email [email protected] if you require a disabled space for a taller vehicle.

Phone charging

There are charging points located in the boulevard. Just £2.00 for the first hour, or £4.00 if you drop it back within 24 hours.

Opening times

The venue and event opening times are as follows: 

Wednesday 12 June: 08:45 - 17:30

Thursday 13 June: 08:45 - 16:30

Quiet room

There is a quiet room onsite for anyone who needs it, please feel free to come here to regulate and de-escalate. Please be mindful of others while using this space, if you require a meeting space please use the networking areas located in the Social Cafe and Meet and Eat, or the boulevard.

Security

As part of the security procedures for this event, bag checks will be conducted as you enter the show. Please ensure that you wear your badge and keep your personal belongings with you at all times. 

Sustainability

We are working with the venue and all of our suppliers to reduce the environmental impact and increase the positive social and economic contribution of this event. Here are some of the things we are doing:

  • Our chosen venue, ExCeL London, is easy to reach by public transport.

  • Our procurement process requires our suppliers to demonstrate the steps they are taking to make their own operations sustainable. 

  • Your badge is made of paper (FSC certified) and no plastic badge wallets are used.

  • Our lanyards are made from recycled plastic water bottles.

  • The majority of the signage we use onsite is returned to a depot and entered into specialist recycling. Our signage supplier is ESSA Tier 5 accredited for Sustainability.

  • We are working with sponsors and exhibitors to minimise materials they dispose of whilst at the conference.

  • We ensure that the carpet and paper used at the event are made from recycled materials and it is recycled or reused at the end of the event.

  • We have reduced the amount of printed materials which we provide to attendees by switching to digital.

Here are some of our venue’s sustainability features:

  • 100% of ExceL London’s electricity comes from renewable sources and all gas is accounted for through Voluntary Carbon Offsets (VCOs).

  • They are home to one of the largest commercial wormeries, containing 300,000 worms to recycle food waste.

  • They have operated a zero waste-to-landfill policy since 2012, with 71% of waste recycled in 2021 and the remaining 29% used to create refuse-derived fuels.

  • Water fountains are installed throughout the venue which results in 200,000 fewer plastic bottles used every year.

  • ExCeL London’s waterless urinals save enough water to fill 6 Olympic-size swimming pools each year.

  • 25% of the catering menus serve plant-forward, vegan or vegetarian options and 80% of their menus use British seasonal fruit and vegetables.

  • The living wall along the promenade has 9,000 plants which remove air pollutants.

  • Used cooking oil is collected for recycling into biofuel.

  • HVO is used for plant and machinery across the venue which has up to 93% emissions saving compared to white diesel.


ExCeL London’s sustainability credentials, memberships and partnerships:


  • ISO 14001 & ISO 20121 for robust business and event sustainability management

  • Carbon Neutral Certification to account for our carbon emissions

  • Planet Mark Business Certification to validate our carbon footprint and reduction commitments

  • Signatory of the Net Zero Carbon Events Pledge and active member in working groups

  • isla venue member and new partnership to support sustainability across our value chain

  • AEV Cross-association Sustainability Working Group member

  • London Living Wage accredited and Royal Docks Action Group member

WiFi

There is complimentary wifi provided throughout the venue.