Andrew Stephenson

A dynamic voice in leadership, customer experience, and HR, Andrew Stephenson is known for blending sharp insight with a refreshingly down‑to‑earth, often amusing take on what it really takes to build organisations that people love to work for and choose to buy from.

With executive experience across multiple sectors, Andy has spent his career shaping customer‑centric cultures that don’t just feel good—they deliver measurable, profitable growth. His teams have led major customer experience transformations and boosted revenue while rolling out people strategies that cut labour turnover, elevate wellbeing,  strengthen retention, and drive meaningful progress in equity, diversity, and inclusion. 

His leadership portfolio spans an impressive breadth of organisational functions, including HR, Technology, Customer Services, Sales, Property, Procurement, Operations, and Fleet; giving him a uniquely holistic view of how organisations really work (and sometimes don’t). Beyond the executive suite, Andy has significant non‑executive and advisory expertise, across the private, public and third sectors.

A Doctor of Business from the University of Staffordshire, Andy focused his research on the Net Promoter System (NPS) and culture change. His is a Chartered Fellow of the CIPD, a Chartered Manager and Fellow of the CMI, an inaugural member of the CIPD HR30, and the recipient of HRO Today’s 2025 Lifetime Achievement Award. 

Energetic, practical, and always ready with a story that lands a lesson, Andy brings a compelling mix of expertise, humour, and real‑world wisdom.