Please click on one of the tabs below to help you find the answers to our frequently asked questions.
I ALREADY HAVE A CONFERENCE TICKET, DO I NEED TO REGISTER FOR AN EXHIBITION PASS ALSO?
No, all exhibition features are included in the cost of your conference ticket.
I HAVE BOOKED A CONFERENCE TICKET, WHERE CAN I PRE-BOOK THE CONFERENCE SESSIONS THAT I WANT TO ATTEND?
Conference sessions are not pre-bookable for an online event.
I AM NOT ABLE TO PAY FOR THE CONFERENCE, WHAT ALTERNATIVE IS THERE?
The online exhibition is completely free to attend. Register for a free exhibition pass and you’ll get access to: two streams of free learning showcases available live and on-demand, 30+ leading suppliers showcasing the latest products and services, the Wellbeing Hub, and online networking facilities to create new connections with peers globally.
WHAT IS INCLUDED IN THE FREE EXHIBITION PASS?
A free exhibition pass will grant you access to:
- Two streams of free learning showcases
- Exhibition access with 30+ leading suppliers
- Networking opportunities
- Access to on-demand exhibition content
- Wellbeing Hub activities
WILL I BE ABLE TO ACCESS THE SESSIONS AT A LATER TIME OR DATE?
Yes, sessions will be made available to access both real-time and on-demand, meaning you can watch the sessions at a later time or date that suits you.
DO YOU PROVIDE SUBTITLES AND CLOSED CAPTIONING?
Yes, all conference sessions and free learning sessions will have subtitles and closed captioning for those with hearing disabilities.
WHAT IS THE CANCELLATION POLICY FOR CONFERENCE TICKETS?
Cancellations will be accepted up until Monday 17 May 2021. Please note: a £45 administration fee will be incurred to process all ticket refunds. It will not be possible to cancel bookings with less than 30 days notice to the first day of the event. Substitute delegates are welcome at no extra charge. Any ticket cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation. Attendance fees will not be refunded in the event of threat of war, terrorism or other circumstances outside of the organisers’ control. Where the organisers elect to cancel a conference the liability of the organiser will be limited to a refund of any fees paid. The organisers are not liable for any consequential loss. Our full booking terms and conditions are available here.