Nick joined the John Lewis Partnership in 2011 with a brief to redesign and create a health service to reflect the changing needs of this leading retailer and support the health of its 90,000 co-owning Partners. Nick’s passion for service improvement has driven the new service, which launched in 2013. The unique shared service model blends an in-house team, who act as the integrators, with specialist providers and has resulted in better clinical outcomes for individuals, increased business productivity and a lower cost of delivery. Nick previously held roles as Head of Strategy, Aviva Health and General Manager, Occupational Health also at Aviva and has considerable change management experience from the financial service industry. Nick has an MBA from Henley Business School where he majored on the impact of strategic innovation and disruptive forces.