Jo MacPhail

Jo MacPhail

SpecialityHR Director, CrossCountry

Jo MacPhail is the HR Director for West Midlands trains since December 2019, and is responsible for a workforce of over 2,500 employees across the UK in one of the Train Operator Companies (TOC) in the UK.

 Jo champions a customer-focussed approach to HR, whilst building on a positive and progressive employee engagement culture. A strong believer in HR playing an active role in the entire business, Jo believes HR can play a critical role during challenging and unpredictable times.

 Prior to West Midlands Trains, Jo was HR Director for CrossCountry trains and prior to joining the Rail industry, Jo held a variety of roles in organisations including BT plc, Openreach, Rolls-Royce and DHL.