Following university, Charlotte’s professional career started in communications where she spent 10 years as a Communications Manager in the voluntary and private sectors, working on campaigns across a broad range of issues such as sexual and reproductive and sexual health projects in Sub-Saharan Africa and Asia; community and social enterprise with economically-deprived communities across the UK; and welfare to work initiatives with lone parents and ex-offenders.
She joined the Civil Service in 2008 in the Home Office when she managed a network of 42 communications officers across the UK that bought together local agencies including the Police, Courts, Prisons, Probation and Victim Support to engage local communities in local delivery of the Criminal Justice System. Moving into Victims and Witnesses Policy in the Ministry of Justice (MoJ) in 2010, she quickly established herself as an insight lead for stakeholder engagement and using evidence and data to assess equality impacts of policy decisions, including reform to the Criminal Injuries Compensation Scheme and setting up the Victims’ Commissioner Office.
In 2012 she moved into a corporate role in MoJ HR, project managing the annual People Survey and mapping the employee lifecycle and experience for delivery of an employee value proposition. In 2017 she joined Diversity and Inclusion as Head of Inclusive Workplace (and interim Deputy Director in Summer 2019) for one of Government’s biggest departments, leading on work which significantly increased its diversity declarations rates, reached 12th place in the 2019 Stonewall Workplace Equality Index, and built data and insight mechanisms to monitor progress on inclusion for diverse groups. She now works across a number of areas in the HR space in MoJ, including resourcing and future workforce planning, providing project expertise around diverse stakeholder engagement and communications and the effective use of insight and analysis to inform inclusive decision-making.