Michelle Clark, Head of Employee Engagement at GTR has always been interested in people. Aside from the fact she is one herself, she has long been in the pursuit of a greater understanding of what motivates people to survive, thrive and be happy.
Michelle’s journey started by gaining a degree in Social Psychology, swiftly followed by a Master’s Degree in Personnel and Development. The theory was then cemented with an exploration of the world and different cultures in 2009 getting a real-life understanding of people from all different walks of life.
Launching back into her Human Resources career upon her return in 2010 and now after 20 years of gathering knowledge, skills and experience; work life and personal passion for People came together to allow her to take up her current role in the largest train operating company in England.
In an industry steeped in custom and tradition with added work organisation complexities – turning engagement on its head and establishing people as an important part of the business agenda has been no mean feat. Over the last few years, Michelle has radically changed the way employee engagement is lived and breathed at GTR, raising the employee survey response rate from 58% to 80% and engagement scores from 40% to 65% in just 2 short years. These successes have only solidified her to make a difference for people, creating working conditions that get the best for all.